Last updated: 15 August 2026
TotalSat is a trading name of Total AV Services Ltd, company number 11922298, registered office 401 Luton Rd, Chatham, Kent, ME4 5BH. We are the data controller for the personal information described in this policy.
1. Who we are
You can contact us about privacy matters at [email protected] or 01622 535870.
2. Information we collect
We may collect the following information about you:
- Contact details, such as your name, address, email address, and phone number, when you place an order, contact us, or book a service.
- Order details, such as products purchased, services booked, and delivery addresses.
- Payment information processed through our payment gateway, Opayo. We do not store your full card details ourselves. Where you pay by bank transfer, we receive only the payment reference and the details your bank passes to us.
- Technical information, such as your IP address and browsing behaviour on our Site, collected through cookies and analytics tools.
3. How we use your information
We use your information to process and deliver your orders, arrange installation or repair appointments, respond to enquiries, meet our legal and accounting obligations, and understand how our Site is used so we can improve it. We only use your information for direct marketing where you have separately agreed to this, and we do not currently send marketing emails.
The legal basis for using your information is generally that it is necessary to perform our contract with you, to comply with a legal obligation, or because we have a legitimate business interest in running and improving our Site, balanced against your rights.
4. Cookies and analytics
Our Site uses cookies, including Google Analytics and advertising cookies used for remarketing. These help us understand how visitors use the Site and show relevant advertising elsewhere. You can control or delete cookies through your browser settings, and where required by law we will ask for your consent before setting non essential cookies via a cookie banner on the Site.
5. Sharing your information
We share your information with trusted parties who help us run our business, including our payment provider (Opayo), our bank, delivery couriers, our website hosting and ecommerce platform, and analytics and advertising providers such as Google. We only share what is necessary for them to provide their service to us, and we do not sell your personal information to anyone.
Some of these providers may process data outside the UK, including in the United States. Where this happens, we rely on safeguards such as standard contractual clauses to protect your information.
6. How long we keep your information
We keep order and account information for as long as needed to fulfil our contractual and legal obligations, including tax and accounting requirements, and then delete or anonymise it in line with our normal retention practices.
7. Your rights
Under UK data protection law, you have the right to ask us for access to your personal information, to correct it, to delete it, to restrict how we use it, to object to certain uses, and to receive a copy of it in a portable format. To exercise any of these rights, please contact us using the details above. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we handle your information.
8. Children
Our Site and services are aimed at adults and are not intended for children. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this policy from time to time. The version published on the Site is the one that applies, and we will update the date at the top of this page when we make changes.
10. Contact us
Total AV Services Ltd, trading as TotalSat
401 Luton Rd, Chatham, Kent, ME4 5BH
Email: [email protected]
Phone: 01622 535870