Last updated: 15 August 2026
1. About us
This website, totalsat.co.uk (the “Site”), is operated by Total AV Services Ltd, trading as TotalSat. We are a company registered in England and Wales under company number 11922298. Our registered office is at 401 Luton Rd, Chatham, Kent, ME4 5BH.
You can contact us at [email protected] or by phone on 01622 535870.
2. These terms
These terms and conditions apply to any order you place through the Site for products, installation, or repair services. By placing an order with us, you agree to be bound by these terms. Please read them carefully before ordering. We may update these terms from time to time, and the version that applies to your order is the one published on the Site at the time you order.
3. Products and services
We sell satellite and audio visual equipment, and we also offer installation and repair services for such equipment. Product images are for illustration only and colours or minor details may vary. We try to describe products and services accurately, but we do not guarantee that descriptions are entirely free of error.
4. Placing an order
When you place an order, we will send you an acknowledgement by email. This acknowledgement does not mean we have accepted your order. A contract between us is only formed once we confirm that the goods have been dispatched or the service has been booked in. We may decline an order at our discretion, for example where a product is out of stock or a payment cannot be verified.
5. Prices and payment
All prices shown on the Site are in pounds sterling. We are not VAT registered, so no VAT is added to our prices. Card payments are processed live through our payment gateway, Opayo, and we accept Visa, Visa Debit, Mastercard, Mastercard Debit and American Express. We also accept payment by bank transfer, using the account details shown at checkout. Payment is taken at the time of order unless we agree otherwise with you in writing. Where you pay by bank transfer, we begin processing your order once the payment reaches our account. We take reasonable care to ensure prices are correct, but if we discover a pricing error before your order is accepted, we will contact you to confirm whether you wish to proceed at the correct price.
6. Delivery
We deliver within the UK and internationally. Delivery times shown on the Site are estimates and not guaranteed. Risk in the goods passes to you once they are delivered to the address you provided. For international orders, you are responsible for any customs charges, import duties, or local taxes applied in the destination country, and these are not included in our prices.
7. Installation and repair services
Where you book an installation or repair service, you agree to provide safe and reasonable access to the property and any equipment involved. Any dates or times given for a visit are estimates. If access cannot be given at the agreed time, we may need to rearrange the appointment and this may involve an additional charge. Our engineers will take reasonable care when working on your property, but you should remove or protect any items of particular value before a visit.
8. Your right to cancel
If you are a consumer, you have a legal right to change your mind on most orders within a set period after delivery. Full details, including how to return goods and any exceptions, are set out in our Returns Policy.
9. Faults and warranty
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, including your right to goods that are of satisfactory quality, fit for purpose, and as described. Most products also carry a manufacturer warranty, details of which are provided with the product or on request. If a product develops a fault, please contact us and we will advise on the best route to a repair, replacement, or refund.
10. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. We do not exclude or limit our liability for death or personal injury caused by our negligence, or for fraud. Nothing in these terms limits your statutory rights as a consumer.
11. Intellectual property
All content on the Site, including text, images, and logos, belongs to us or our licensors. You may not copy or reuse this content without our permission, other than for your own personal, non commercial use.
12. Events outside our control
We will not be liable for any delay or failure to perform our obligations if this is caused by events outside our reasonable control, such as extreme weather, supplier failure, or transport disruption.
13. Complaints
If you are unhappy with any aspect of our service, please contact us at [email protected] so we can try to resolve the issue.
14. Governing law
These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.
15. Contact us
Total AV Services Ltd, trading as TotalSat
401 Luton Rd, Chatham, Kent, ME4 5BH
Email: [email protected]
Phone: 01622 535870